TERMS & CONDITIONS

This site is owned and operated by H.A. Humberstone Ltd, company registered number 672106. Registered Office: 2 The Fountains, Gisburn Road, Barrowford, BB9 8LQ. If you want to ask us anything about these T&C's or have any comments or complaints about our website, please contact us at: enquiries@humberstonesjewellers.co.uk or call us on 01282 616104.

RETURNS

For returns information, please click here: Returns.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to H.A. Humberstones Ltd. Any use of this website or its contents, including copying or storing it of them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of H.A. Humberstones Ltd. You may not modify, distribute or re-post anything on this website for any purpose. 

ACCURACY OF CONTENT

H.A. Humberstones Ltd has taken every care in the preparation of the content of this website, to ensure that prices quoted are correct at time of publishing and all products have been fairly described. Some item descriptions may have been taken from our B2B suppliers for accuracy and best description for your concern. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, H.A. Humberstones Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. 

DAMAGE TO YOUR COMPUTER

H.A. Humberstones Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. H.A. Humberstones Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

PASSWORDS & ACCOUNTS

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. H.A. Humberstones Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account.

PRICE

All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. For a VAT receipt please e-mail us at enquiries@humberstonesjewellers.co.uk with the subject line of your order number and VAT receipt request please. The prices payable for goods that you order are as set out in our website. 

PAYMENT TERMS

We will charge your credit/debit card upon receipt of your order. We will offer a refund if we are unable to provide your receipt and will be communicated via e-mail with you. We accept no liability if a delivery is delayed because you did not give us the correct payment details.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. You will have the option to wait until the item is available, to choose an alternative or to cancel your order. We will provide you with a full refund or compensate the difference if required to do so.

ORDERING ERRORS

You are able to correct errors on your order up to the point at which you click on 'pay now' or 'confirm order' on the final page of our ordering process.

DELIVERY CHARGES

For delivery charges please click here: Delivery & Shipping or find at the top of the page, under 'Your Shopping'. All UK orders are free of charge regardless of the size, unless special delivery is identified. Your delivery charges will be clearly indicated at checkout. We are unable to refund postage costs unless an item is broken and is with its original labels and packaging.

DELIVERY

We use Royal Mail Special delivery for all orders. Orders will be posted the next working day after an order is made (excluding bank holidays). H.A. Humberstones Ltd will deliver goods to the address you specify in your order. It is important that the address is accurate. A signature is required at the delivery address as confirmation and acceptance of delivery. We cannot accept any liability for any loss or damage to the goods once they have been delivered. We aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you. Your will be notified when we dispatch your item by e-mail.

RISK & OWNERSHIP

Risk of damage to or loss of the goods passed to you at the time of delivery, or if you fail to take the delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received payment in full for the goods.

ACKONWLEDGEMENT & ACCEPTANCE OF YOUR ORDER

If you have supplied us with your e-mail address we will notify you by e-mail as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. We must receive payment of the whole of the price of the goods that you order before your order can be accepted. Your payment of the price of the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send you an e-mail that the goods have been sent out to you. Our acceptance of your order brings into existence a legally binding contract between us

CANCELLATION RIGHT

Under the distance selling regulations, you have the legal right to cancel your order within 14 days of receipt of the goods. You don't need to give us a reason for cancelling your contract. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered. If you have received the goods before you cancel your contract with us, you are legally obliged to send them back to our Humberstones Jewellers office at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you must not unpack the goods when they are received by you and you must send the goods back to us.  Once you have notified us that you are cancelling your contract, any sum debited to us from your debit/credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the same condition they were in when they were delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

CANCELLATION BY H.A. HUMBERSTONE LTD

We reserve the rights to cancel the contract between us if we have insufficient stock to fulfil the order and any of the goods ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract, we will notify you by e-mail and will re-credit your account as soon as possible.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death of personal injury caused by the negligence of H.A. Humberstones Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. 

OTHER LEGAL NOTICES

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

USE OF THIS WEBSITE FROM OUTSIDE THE UK

H.A. Humberstones Ltd make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

LAW, JURISDICTION & LANGUAGE

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.

H.A. Humberstones Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 11th of May 2012.

These terms & conditions do not affect your legal rights.

PRIVACY POLICY

The privacy policy sets out how H.A. Humberstones Ltd uses and protects information that you give H.A. Humberstones Ltd when you use this website. 

H.A. Humberstones Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website, be assured that it will only be used in accordance with this privacy statement. 

H.A. Humberstones Ltd may chance this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 11th of May 2012. 

WHAT WE COLLECT 

We may collect the following information:

  • Name and title
  • Contact information including e-mail address and telephone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

 

WHAT WE DO WITH YOUR INFORMATION

We require this information the understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We do send promotional e-mails about new products, special offers or other information which we may think you may find interesting using the e-mail address which you have provided. We do provide you with the option to opt-out at the point of purchase and always follow legislation regarding the use of e-mail. Your information is never passed on to third parties and is stored in secure in-house databases.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, telephone and/or mail. 

We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about the web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you don't. A cookie in no way gives us access to your computer or any information about you; other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we don't have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you don't want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or e-mailing us. Alternatively, our predominant source for direct marketing purposes always offers you the option to unsubscribe and you will never be contacted again.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act (1998). If you would like a copy of the information held on you, please write to: The Marketing Department, Humberstones Jewellers, 84 King William Street, Blackburn, Lancashire, BB1 7EA or e-mail: enquiries@humberstonesjewellers.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible, at the same above addresses. We will promptly correct any information found to be incorrect.

HUMBERSTONES WARRANTY

All purchases made through our website or in store are covered by a 12 month warranty. If the product is purchased in store, the warranty starts from the day of purchase. If the product is purchased online, the warranty starts the day of the product is delivered. Humberstones warranty does not cover any damage that could be considered general wear and tear.